Shipping policy
Shipping Policy for Smart Home
Thank you for shopping at Smart Home. We want to ensure that your accessories reach you quickly and safely. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
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All orders are processed within 1-2 business days.
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Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will contact you via email or phone.
2. Delivery Timelines & Charges
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Standard Delivery: It usually takes 3 to 5 business days for the package to arrive at your door after shipment.
3. Cash on Delivery (COD) Confirmation
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For all Cash on Delivery orders, our team may contact you via WhatsApp, Call, or SMS to confirm your order details and address before dispatching.
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Unconfirmed orders will be held for 48 hours before being automatically canceled.
4. Shipment Tracking
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Once your order is handed over to our courier partner, you will receive a tracking number via email or SMS to track the real-time status of your parcel.
5. Damages & Wrong Items
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If you receive your order damaged or if an item is missing, please contact our customer support immediately within 24 hours of delivery.
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Please keep all packaging materials and damaged goods before filing a claim, and sharing an unboxing video/photo will help speed up the process.
6. Contact Information
If you have any questions about the shipping of your order, please reach out to us at [shadowgaming5705@gmail.com] or via WhatsApp at [92 3207872265].